Boyd CAT has been able to thrive for over 150 years of combined history because of our people. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.
Specialist Customer Agreements
Location: Belle
Address: Belle, WV
Requisition ID: 2025-5817
Posting Date: 07/11/2025
DESCRIPTION:
Responsible
for the overall management and financial analyst of Customer Support
Agreements for the company. Responsible
for developing Customer Support Agreement contract prices and gains approval
throughout the dealership, as well as acting as a high level coordinator with
the Customer and Dealer departments.
Compensation: $0-1; negotiable
LOCATION:
We believe that working in the office fosters innovation, allows one to develop interpersonal skills, and helps you build new ideas and expand your knowledge. That’s why we’ve adopted a mixed remote work environment. This position allows for remote work also reporting as directed to:
REQUIREMENTS:
Associates degree or equivalent industry experience
Excellent interpersonal skills, and written and verbal communication
Good working knowledge of computers, spreadsheets, word processing programs
High self-directed
Ability to work independently or in a team environment with rapidly changing priorities and demands
ESSENTIAL FUNCTIONS:
Calculates and develop Customer Support Agreement contract prices
Tracks expenses on a daily basis and corrects as needed
Invoices contracts on a monthly basis
Provides reports showing contract balances
Provides customer and management projections as needed
Modifies contract language as needed
Meets monthly, quarterly, and annually with customer and branches as determined by contract language or as needed
Maintains a scorecard to clearly show performance metrics
Provides estimates to branches for rebuilds, along with scope of work
Calculates availability guarantees
Adjusts contract pricing based on contract language and PPI index
Creates presentation for internal and external contacts
Assists branches in scheduling repairs and maintenance with the “repair before failure” approach
Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
