Boyd CAT has been able to thrive for over 150 years of combined history because of our people. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.
Coordinator Service
Location: Lexington
Address: Lexington, KY
Requisition ID: 2025-5665
Posting Date: 06/09/2025
DESCRIPTION:
Provide direct support to one or more foreman/supervisor, under limited supervision, the daily processing of service work orders to conform to SMCS program requirements. Takes customer calls and dispatches Field Service Technicians. Duties performed required considerable judgment with the ability to analyze and apply established procedures to accomplish work assignment.
Compensation: up to $26.90 per hour
REQUIREMENTS:
High school diploma or equivalent
Ability to use computer terminal and learn necessary transaction codes for input/processing of work order data
Ability to read, speak, write and understand English
Ability to perform lifting of more than 25 pounds
Good verbal, telephone and interpersonal skills
ESSENTIAL FUNCTIONS:
Processes all SMCS work orders in a timely manner to meet company standards
Daily contact with Branches or customers to support information needs, regarding repair completion, estimates and actual charges
Analyzes work orders for completeness and prepares work orders for supervisor's signature
Processes all SMCS work orders ensuring that 2% or less need reprocessing
Orders and returns parts, procures and enters job cards so that 5% or less need W/O reopened to adjust time or parts
SMCS work orders are closed and approved with a paper life average of 12 days or less
Opens field service work orders, maintains work order log, and enters field service time card information daily
Orders and updates CAT service literature, shop supplies, microfiche and history folders
Documentation and segmentation of work order with information from customer, supervisor, and computer files so as to achieve an 80% or better rating of checklist audit performed by GSO
Complete assembly of work order upon completion of repairs to assure all major components are segmented and documented by the service reports with charges made to appropriate segments for 80% compliance of GSO checklist audit
Ensures that work orders are supported by purchase orders, stock transfers and material entries to ensure 100% compliance with Corporate Procedure
