Boyd CAT has been able to thrive for over 150 years of combined history because of our people. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.
Specialist Customer Agreements
Location: Louisville
Address: Louisville, KY
Requisition ID: 2025-5541
Posting Date: 01/10/2025
Responsible for the overall management and financial analyst of Customer Support Agreements for the company. Responsible for developing Customer Support Agreement contract prices and gains approval throughout the dealership, as well as acting as a high level coordinator with the Customer and Dealer departments.
1. Essential Functions
Travel to branches or other locations as required to perform assigned duties
Maintain a valid motor vehicle operators' license
Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards
Assist work team to meet the objectives of the department and the Company
Ability to communicate effectively
Ability to operate a P.C. (Windows, Excel, Word)
2. Responsibilities
Calculates and develop Customer Support Agreement contract prices
Tracks expenses on a daily basis and corrects as needed
Invoices contracts on a monthly basis
Provides reports showing contract balances
Provides customer and management projections as needed
Modifies contract language as needed
Meets monthly, quarterly, and annually with customer and branches as determined by contract language or as needed
Maintains a scorecard to clearly show performance metrics
Provides estimates to branches for rebuilds, along with scope of work
Calculates availability guarantees
Adjusts contract pricing based on contract language and PPI index
Creates presentation for internal and external contacts
Assists branches in scheduling repairs and maintenance with the “repair before failure” approach
Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
Follow all work, safety rules, and procedures
Perform other duties as necessary and assigned
3. Education, Skills, Experience
Associate degree or equivalent industry experience
Excellent interpersonal skills, and written and verbal communication skills
Able to communicate with team members and customers
Good working knowledge of computers, spreadsheets, word processing programs
Highly self-directed
Ability to work independently or in a team environment with rapidly changing priorities and demands
4. Personal Protective Equipment
Not required on a daily basis
Safety glasses, steel-toe boots, safety vests, hard hats, etc., when appropriate or required per shop, customer or site location
