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Boyd CAT has been able to thrive for over 150 years of combined history because of our people. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

Inside Product Support Representative
Location:
Belle		Address:
Belle, WV		Requisition ID:
2024-5497		Posting Date:
12/02/2024

DESCRIPTION: A big reason why Boyd CAT has been able to thrive for over a combined 150 years is our people. Each day, our team strives to adhere to the core values of integrity, commitment, excellence, and service that have sustained our company through the decades. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.

The Inside Sales Representative establishes and maintains a professional inside sales relationship with assigned customers to ensure customer satisfaction, increased sales and profitability while maximizing the Company product support value. 

REQUIREMENTS:

  1. Excellent interpersonal skills, and written and verbal communication skills
  2. Good working knowledge of computers, spreadsheets, word processing programs
  3. Highly self-directed
  4. Ability to work independently or in a team environment with rapidly changing priorities and demands 
  5. Willingness to learn and be trained
  6. High degree of mechanical aptitude
  7. Travel to branches or other locations as required to perform assigned duties
  8. Maintain a valid motor vehicle operators' license

 

ESSENTIAL FUNCTIONS:      

  1. Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards
  2. Assist work team to meet the objectives of the department and the Company
  3. Analyze the Company and competitive pricing, distribution, actions and policies and make recommendations to improve sales, market share and profit for each assigned customer
  4. Develop and maintain all assigned customer information, including ownership, personnel changes or assignment
  5. Develop and maintain a high level of product knowledge and merchandising programs offered
  6. Review on an ongoing basis equipment usage trends for the customer
  7. Update incremental sales gains for assigned customers, monthly
  8. In assigned territory, develop potential customer base & assist new customers in opening accounts with the Company
  9. Monitor and report all pertinent parts and service marketing information relative to competitive activity, customer information, and product performance
  10. Identify areas for new opportunities to continually expand Product Support Sales coverage
  11. Knowledge and effective use of pricing, inventory management, and merchandising plans to achieve maximum impact
  12. Communicate clearly and precisely both verbally and in writing to all levels of company management, the Company customers, employees, and outside vendors
  13. Control and manage personal travel and business expenses
  14. Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
  15. Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
  16. Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
  17. Follow all work, safety rules, and procedures
  18. Perform other duties as necessary and assigned

BENEFITS: