Boyd CAT has been able to thrive for over 150 years of combined history because of our people. Our focus is to hire the most qualified applicants, provide them with the tools and training they need to succeed, and support them throughout their careers.
Specialist Customer Fleet
Location: Paducah
Address: Paducah, KY
Requisition ID: 2024-5471-3
Posting Date: 11/15/2024
DESCRIPTION:
The Customer Fleet Specialist plays a key role in the development, management, and implementation of aftermarket marketing strategy through the execution of Customer Value Agreement (CVAs). The role will be responsible for performing product update, equipment inspections and updating customer records. The ultimate goal of this position is to ensure customers realize the full benefit of CVAs and perform light service work to equipment
REQUIREMENTS:
Bachelor’s degree or equivalent industry experience
Minimum of 2 years’ experience
Maintain a valid motor vehicle operators' license
Travel to branches or other locations as required to perform assigned duties
Overnights stays may be required to complete position responsibilities and duties
Maintain a high degree of discretion in handling confidential/sensitive information and exercise initiative in all assigned areas, high integrity and accountability standards
Excellent interpersonal skills, and written and verbal communication skills
Able to communicate with team members and customers
Good working knowledge of computers, spreadsheets, word processing programs
Highly self-directed
Ability to work independently or in a team environment with rapidly changing priorities and demands
ESSENTIAL FUNCTIONS:
Monitor Customer Fleets that are enrolled in CVAs to ensure services are performed as needed
Communicated information to PM Dispatch for proper service scheduling
Perform service letters as needed on customer equipment
First point of contact for installing and maintenance of Product Link devices
Perform equipment inspections using CAT inspect
Communicate with customer on scheduling and inspection findings
Perform basic Preventive Maintenance services on customer equipment
Coordinator Service Letter completion with General Service and Technical Communicators
Perform remote flashing and troubleshooting on capable equipment
Responsible to ensure dealer ERP is maintained and updated based on PSE closer reasons related to customer and equipment population
Attend trainings both locally and at CAT facilities as needed and required
Recommend to manager ideas to improve the departments operating procedures or business practices and participate in and support continuous improvement of all related activities and processes
Project a positive image by interacting with fellow employees, customers, and management in a cooperative, supportive, and courteous manner; display a professional attitude; comply with company dress code
Create and maintain good communications (verbally and in writing) and relationships with other Company departments, branches, employees, outside vendors, and customers by addressing and resolving concerns quickly
